The Hotline Advocate responds to calls and provides advocacy, safety planning, crisis intervention, and resource referrals to domestic violence and sexual assault victims by providing coverage on our 24 hour hotline. Advocates are expected to provide high quality, fair, culturally-relevant, and accessible support services to all callers. Advocates are also expected to complete and submit all required paperwork accurately and promptly, and maintain hotline program records/files, documentation, and data entry as needed.
The Hotline Advocate must complete 42 hour DV/SA Advocacy Core training (provided by agency) prior to taking shifts on the hotline.
Hotline Advocates respond to hotline calls from Thursday 5 pm to Monday 9 am via an agency cell phone. We ask for Hotline Advocates to sign up for 1 shift every other month, at a minimum.
Requirements:
- Must successfully complete background check
- Must have excellent communication skills
- Must be willing to follow directions given by supervisors
- Must possess patience and tolerance
- Must maintain strict confidentiality of our clients and shelter
- Ability to handle the stress of crisis work and respond to many demands simultaneously
- Sensitivity and knowledge of the issues regarding domestic violence and sexual assault
- Ability to work with individuals from diverse economic, cultural and social backgrounds.
- Ability to work collaboratively and effectively with community organizations.
- Ability to complete advocacy core training
To submit a volunteer application or for more information, please visit www.skagitdvsas.org, call (360)336-9591, or email the Volunteer Coordinator at volunteer_coord@skagitdvsas.org.
